Self-help Group

A self-help group enabling people with similar medical conditions to share their experiences.

Their problems

Continuing this support during the Coronavirus outbreak when face to face meetings aren’t an option. The majority of the members are of pension age and not comfortable with technology. The committee were worried that telephone calls wouldn’t be an effective way to meet and that both existing members and newly diagnosed patients would miss out on vital support at this challenging time.

How I solve these problems

I trained each committee member on Zoom during an individual 1:1 Zoom call and enabled the move to online meetings.

How what I do helps them

The committee became very comfortable with using Zoom for remote meetings, after the training they took to it like ducks to water! They can meet to plan support for group members through sharing experiences and pooling resources. It’s important that people who are newly diagnosed can communicate with other people in a similar situation. Now they can continue doing this important work throughout the coronavirus crisis.

PS: I’ll be keeping all my clients details confidential as they’re not always comfortable with their customers knowing they sometimes use a little help!